How Do I Get In Touch With Atol?

How do I claim money back from Atol?

Making a claim The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made..

How do Atol refunds work?

If the worst happens, under ATOL you’ll get a refund for your holiday or an alternative holiday/transport. … If your package holiday includes a flight you should be provided with an ATOL certificate as soon as you have paid for your holiday.

How do I contact CAA UK?

General enquiries and feedback You may also contact our designated helpline 0300 303 2800 that has been established to assist customers who were abroad and those with future bookings. For pilot licensing enquiries please email

What’s the difference between ATOL and ABTA?

What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser’s Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.

Can I make an Atol claim online?

Online Official ATOL Claim Form Process. Your travel or holiday package has been cancelled by your travel company and is ATOL-protected? You can therefore be entitled for a total or partial refund. You will have to submit a claim with the ATOL form, that is to be completed through the CAA claims portal online.

How do I complain to CAA about an airline?

Any consumer that wishes to proceed with their case, or did not receive information from Flight Reclaim Ltd about the conclusion of their case and the Civil Aviation Authority’s opinion, can email our passenger advice and complaints team at, including their Civil Aviation Authority case …

How do I contact Atol?

If you do not have access to the internet or have urgent questions (perhaps you are abroad at the time), call us on +44 (0) 333 103 6350. We will explain the situation and discuss your options.

How do I complain to the CAA?

If you remain dissatisfied. If, having followed all stages of our internal complaints process, you are still not satisfied, you can contact the CAA’s Head of External Information Services by emailing and ask for your complaint to be referred to an Independent Complaints Assessor (ICA).

How do I contact Atol by email?

ATOL Claims Our claims department can be emailed at